Hi hi,
I have a new blog or shall I say, I've moved to a new blog.
Instead of random rantings, I will write more on my entreprenuership journey, the ups & downs, and a glimpse into the life of a start up entreprenuer.
Hope you'll find it as entertaining as it is inspiring! :D
See you there http://www.melindayeoh.com/
Love
Mel
THE SIGN OF THE TIGER
"What makes you so keen to go there?" - my best gal asked me, in her articulate, gwai lo's English (though it's a text).
"For my business laR!"- I answered in my typical Phua Chu Kang english.
Here I am, sitting beside Glos- what, the youngest blogger in Malaysia, started age 10, now he's 11, over 100 visitors/ day. Everybody now, WOW!Rames http://rames.blogspot.com/ & Smashpop http://www.smashpop.net/
I was busy typing, and missed out some parts of their sharing, but boy, did I not missed out that JUMP!
Josh http://josh.my/- Well, Josh is his typical self. Talkative, confident, and well, talking about chicks.
Two beauuuutiful chicks- Amanda http://www.theoppositeofchocolate.com/, & Ellie Chee http://www.missycheerio.com/- Open access..the dangers of the internet. I nearly fell off my chair when I saw the picture of the pervert who flashed her in MSN!
But the most beautiful chick of all today for me is...
Decided not to work today, but failed; Gah! The lure!
It's crazy, today is Momsie Day after all, a day of supposedly NO grocery shopping, NO laundry, NO work, and in my own glorious plan:
Only these pleasures are allowed, mani, pedi, massage, wine, girl-friends, chocolates cakes, and more wine.
Alas, thru nobody's fault but of my own, I have done all of the NOs above, and none of my eeeeeevil plan.
Luckily it's now 1.44pm, husband is out with daughter for lunch, I opted out, YES! YES! YES!
Later, I'm gonna prop up my feet, with a glass (ok, maybe 2...or three :p) of chilled white, and enjoy a movie I spotted (Monster- In-Law, now THAT's a movie to watch on Mom's Day) on the TV guide! TV2, I will pay you a visit after years of neglect!
Maybe I'll tinkle on the piano for a bit, another casualty of my so-called hectic modern life.
Now, all I need to do now is pray that they will have a really nice, and lonnnnnnnnng lunch, and I have a few blissful hours all by myself on a lazy Momsie Sunday afternoon...
And look forward to a big family dinner at night.
To all the Mom's out there, you have the craziest job in the world that not even a Nazi would dare to undertake, SALUTE! Enjoy YOURself tremendously today, this is our day...
Happy Mom's Day!
9pm:
I got my passport photo printed today. It was from an existing photo stored in CD.
Nicely laid out one piece- four pictures, so it can be printed out in 4R easily.
Surprise 1: Its is the standard in Malaysia, regardless whether you have existing photo, and don't need to do any photography, they charged you RM12.00 If you need photography, they charged RM15.00
Surprise 2: I was being told the reasons why it needs to be RM12.00 (instead of RM0.40 as per 4R printing price) its:
-because it's a passport photo. Hello?
-because I only print 1 piece. Hello?
-because it involves work to arrange the photos in fours, and to cut it.
Ah ha! But here's the part, my photos WERE already arranged in fours, ready to be printed WITHOUT any layout to be made.
So, why do they still charged me full price of RM12.00??
Just to print 1 piece of 4R, that's already being laid out nicely.
I wonder, did I missed out something? Or was I really conned?
Case study 1:
In the sequel to Loyal no more!, I have cleverly let my hairstylist know thru a 3rd party (aka the husband) that I'm not exactly loving my look at the mo.
You know what she said? It's like that one, her hair texture is fine, and last time the sides are heavily layered, so it's like that one. Like that one- means, I will look like LEGO head.
You know what she can do? She can say: Oh, why don't you ask her to drop by, let me have a look and I see what I can do.
Even though if it is really true that one has to bear with ugly hairstyles when they are growing their hair long, it doesn't kill in the name of customer service to give SOLUTIONS.
Customers when upset, like women to men, don't want your bloody lengthy explanations, they don't want your logical rationales, they want to feel HEARD, UNDERSTOOD, and they want you to tell them, OK, honey, I'll GET IT FIXED FOR YOU.
Case study 2:
Manicurist boss-
I can swear her girls did a a shoddy job on my nails (Hello, this is not my first manicure). And I ask Miss Lady boss politely (who happens to be a friend): Miss lady boss, I think my manicure are not done well this time, the colour is patchy. Is it because your manicurist is rushing for time?
WITHOUT even looking at my freaking nails, she said: Oh? That manicurist is very experienced worrr, my customers always look for her one.
That's IT. End of story.
I don't even want a refund, nor hope for a touch up (it will be a bonus seeing that I was forced to sign up the mani package from her since she is my friend). But I do hope for the decency to look into complaints or feedback.
Customers are giving you a chance when they provide feedback. To improve.
Before they bugger off to your next door competitor. Get it?
I walked off from both incidents with a surprised feeling, and loads of ???? in my head, that being in business, being in such a competitive environment, how can you let your service slipped so carelessly? What was that about??
Yesterday, I have a Eureka moment, I can now define these situations as W.T.F???!!! What The F***?
Don't ever let your customers have a W.T.F. syndrome
I'm normally extremely loyal to my hairstylists. Over my lifetime, I had 2 long relationship with 2 hairstylists.
But recent events have been telling me I should so go and get myself a new hair stylist. My love in my current one has waned.
After a year of able to give me stylo mylo hairstyles which draws praises, she landed herself in hot soup when I wanna grow my short hair to a longer-than-short bob. (I get bored with my hairstyle easily la.)
I gave her 3 chances, THREE chances to make my hairstyle look like they so don't belong to primary school children shapeless cut, but nooo, THREE times she has failed me, THREE times!!
I've been walking around with that state of my hair for 3 months!! I've gone thru Christmas, Chinese New Year, Valentine's Day AND my wedding anniversary having less than desirable hairstyle!! ....And now, this is the last straw!
Is it a Malaysian hair stylists' curse that one have to endure months of dodgy hairstyle while growing it out???
I certainly don’t think so.
I know this is really backwards. But I just rediscovered Skype.
Primarily for my business. Now I can work remotely with my business partner easily, that is until the time difference comes in when she flies back to Italy or Holland. (She never stays put!)
But the JOY, oh, the mother of all joy was when I did my 1st Skype with my mom!!
We normally call each other only on Sundays, and keep the conversation short & sweet. Then, my mom got her very 1st own laptop, and her very 1st Celcom broadband, and now Skype!
So, last Sunday we tried it out, and the shriek of laughter we got when I saw her face on webcam was pure golden moment. (She has a webcam and her outdated daughter here doesn't have one YET)
She showed off her nail art to me, the card designs she had done, her new haircut...
Brilliant how the human touch in relationships are enhance with technology.
Having a Masters, PHD, etc doesn't mean you will have the brain to think properly.
IQ vs EQ, which is more important? If a Mensa candidate has a very low EQ, best he/she stays behind computer screen and don't work with people.
Case for my ranting?
I have many many times proof that a graduate, corporate, supposedly educated people act worst off than many Chinaman business people out there.
Two sets of clients I have in the category above.
Where often the educated (obviously only academic) ones will be the ones who:
Don't answer calls
Don't return calls
Don't return sms
Don't reply emails.
Act as if it's ok that they ignore your attempts to contact them.
Blame, blame,blame. Reactive VS proactive
Doesn't claim own responsiblity for their own matters.
Eg: Payment due:
Notice was sent to them, followed by emails, sms reminders 1 month, then 2 weeks before due date.
They chose to ignore it.
When you called, they said, oh, now you know it's due for collection!
Say, if I happend to die unexpectly without your knowledge, and you just want to play Mr. I'm Busy, are you just going to wait for me to call from heaven for you to pay for your own damn plans?
VS
Mr. Chinaman entreprenuer-
Just need to call and follow up, and what a surprise.
Mr Chinaman: "I've received the notice and I've sent the cheque directly to your Company, please check if you have received them. "
No academic education. But LOADS OF BRAINS, and depths to know he is in charge of his OWN matters despite having our Company customer service supporting him.
Why is there no mutual human courtesy when some academically educated people deal with their suppliers? Is a good relationship based on unjust treatment?
I shall go and meditate on that now.
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